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Contact Us

General enquiries

For all general enquiries, please contact or call 020 3217 8200.

Participant insolvency notification

Settlement Finality Regulation 22 requires a court making an administration order or a winding-up order in respect of a participant in a system to notify both the system and the Designating Authority forthwith.

To comply with the regulation, insolvency notifications should be emailed to or write to Group Legal, Pay.UK Limited, 2 Thomas More Square, London, E1W 1YN.

APP Reimbursement Policy

The Payment Systems Regulator (PSR) is introducing a requirement on PSPs to reimburse victims of APP scams that occur over the Faster Payments System (FPS). As the operator of FPS, we have an important role in implementing the requirements. If you are a PSP that will be affected by the PSR’s policy and would like more information about our plans and engagement, please get in touch at

Membership enquiries

If you have a membership query, including questions relating to the End User Advisory Council or Industry Advisory Council, please email

Our location

We are located at 2 Thomas More Square, London, E1W 1YN. If arriving by train or tube (Fenchurch Street, Tower Hill or Tower Gateway DLR), the most convenient way to reach us is via East Smithfield Road.

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