Contact us

General enquiries

For all general enquiries, please contact us by email or call 020 3217 8200.

Press team

For press and media enquiries, please contact us. Alternatively, if you are a member of the media, please contact us directly by calling 020 3217 8309.

Membership enquiries

If you have a membership query, including questions relating to the End User Advisory Council or Participant Advisory Council, please email

Participant insolvency notification

Settlement Finality Regulation 22 requires a court making an administration order or a winding-up order in respect of a participant in a system to notify both the system and the Designating Authority forthwith.

To comply with the regulation, insolvency notifications should be emailed to or write to Group Legal, Pay.UK Limited, 2 Thomas More Square, London, E1W 1YN.

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Our location

We are located at 2 Thomas More Square, London, E1W 1YN. If arriving by train or tube (Fenchurch Street, Tower Hill or Tower Gateway DLR), the most convenient way to reach us is via East Smithfield Road.