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End User Advisory Council annual report published by Pay.UK

The End User Advisory Council (EUAC) – the body that advises and challenges on end-user interest regarding the work Pay.UK undertakes – has today published its annual report.

The publication is available to download at: and highlights the work the EUAC carried out in 2019, including:

  • how the EUAC has sought to embed end-user thinking into Pay.UK’s work, especially regarding its delivery of the New Payments Architecture
  • the EUAC’s input into key Pay.UK programmes, such as Request to Pay
  • recommendations around end user research, to help understand what end users need and how best to improve services for them