Microsoft’s withdrawal of support for Internet Explorer 11 (IE11) – what you need to know
The original 2025 date for Microsoft to withdraw its support for IE 11 has been brought forward and is now scheduled for 15 June 2022.
After this date, the IE11 desktop application will go out of support and (depending on your version of Windows) may stop working. In turn, this may affect your access to Bacs Payment System through Bacstel-IP or the Payment Services Website.
What you need to do
Bacstel-IP users: please contact your Bacs approved software supplier regarding any potential impact.
Payment Services Website users: the identified solution is Microsoft’s Edge browser which offers an IE11 compatibility mode functionality.
- If you use PKI (a smartcard signing solution) – to access the Payment Services Website, you will need to use IE11 compatibility mode in the latest version of Edge to log on and collect your reports
- If you log on with ASM, you will need to download a newer browser when the phased launch of the new Payment Services Website completes in June 2022, or use the IE11 compatibility mode in the latest version of Edge. You will still need to use IE11 with the current Payment Services Website as the newer browsers will not work with the existing site.
Watch our step-by-step guide on how to set up IE11 compatibility mode in Edge to access Payment Services Website
We would encourage you to familiarise yourself with the action you need to take as early as possible:
Identify the action you need to take in advance of the 15 June deadline, depending on your operating system. Our quick-reference grid will help you plot the required action. The grid can be found below.
Take a look at our ‘fireside chat’ video, focusing on the forthcoming changes
If required, speak to your IT team as they will be best placed to provide you with the specific support that you might need.