IE11 and Bacs – FAQs

Microsoft is retiring Internet Explorer 11 (IE11) on 15 June 2022. If you use either Bacstel-IP to submit payment files or the Payment Services Website to download reports, this change may affect your ability to access Bacs. Below are the answers to some commonly asked questions.

The changes affect the use of your smartcard whether logging on to the Payment Services Website or signing files for Bacstel-IP.

Bacstel-IP users: please contact your Bacs approved software suppliers regarding any potential impact.

Payment Services Website users:

  • If you use PKI (a smartcard signing solution) – you will need to set up IE11 compatibility mode in Edge to continue to log on to the Payment Services Website to download reports
  • If you log on with ASM, you will need to either use IE11 compatibility mode in the latest version of Edge, or download another browser when our new Payment Services Website launches. You can still use IE11 with the current Payment Services Website as the newer browsers may not fully work with the existing site.

We’ve developed a step-by-step guide to help you set-up IE11 compatibility mode in Edge.

It’s important to note that you mustn’t delete IE11 from your machine as you’ll still need this for Edge compatibility mode to work.

If you use Bacstel-IP to submit payment files, you should contact your Bacs approved software supplier for advice on how this change will affect you.

No, our processing engine remains unaffected.

Yes. The changes affect the use of your smartcard whether logging on to the Payment Services Website or signing files for Bacstel-IP.

Bacstel-IP users: please contact your Bacs approved software supplier regarding any potential impact .

Payment Services Website users:

  • If you use PKI (a smartcard signing solution) – you will need to set up IE11 compatibility mode in Edge to continue to log on to the Payment Services Website to download reports
  • If you log on with ASM, you will need to either use IE11 compatibility mode in the latest version of Edge or download another browser when our new Payment Services Website launches. You can still use IE11 with the current Payment Services Website as the newer browsers may not fully work with the existing site.

We’ve developed a step-by-step guide to help you set-up IE11 compatibility mode in Edge.

It’s important to note that you mustn’t delete IE11 from your machine as you’ll still need this for Edge compatibility mode to work.

Websigner is a new smartcard signing solution which is being adopted by some sponsors. Your sponsor will advise you if you are affected by this.

Moving to the new Websigner signing solution is an individual decision for each sponsor. If your sponsor  has not moved to Websigner, your eSigner signing software will continue to work with the new Payment Services Website when you log on using the IE11 compatibility mode in the the latest version of Edge browser.

We anticipate you will be able to use the IE compatible mode in the latest version of Edge which is provided as part of your Windows 11 package. We have carried out extensive tests on how compatibility mode performs in relation to accessing the Payment Services Website and can confirm it works well.

We’ve developed a step-by-step guide to help you set-up IE11 compatibility mode in Edge.

The changes affect the use of your smartcard whether logging on to the Payment Services Website or signing files for Bacstel-IP.

Bacstel-IP users: please contact your Bacs approved software supplier regarding any potential impact.

Payment Services Website users:

  • If you use PKI (a smartcard signing solution) – you will need to set up IE11 compatibility mode in Edge to continue to log on to the Payment Services Website to download reports
  • If you log on with ASM, you will need to either use compatibility mode in the latest version of Edge or download another browser when our new Payment Services Website launches. You can still use IE11 with the current Payment Services Website as the newer browsers may not fully work with the existing site.

We have developed a step-by-step guide to help you set-up IE11 compatibility mode in Edge.

It’s important to note that you mustn’t delete IE11 from your machine as you’ll still need it for the underlying Edge engine that supports the compatibility mode to work.

The best thing to do is contact your software solution provider. They’re all aware of what’s happening and will be able to advise on any action you might need to take.

We are making improvements to the Payment Services Website to help make it easier to use. We will improve the user experience and make it compatible across more browsers for some users (depending on the signing solution provided by your sponsor).

More details of exactly what improvements we are making will be shared nearer the launch.

The improved Payment Services Website will have a phased launch, completing in June 2022.

We will be communicating with all the Payment Services Website users regularly via email to keep you updated on our progress. As we are applying a phased approach to launching the new site, we will advise each of our service user audiences when they will be directed to the refreshed Payment Services Website.

For access via PKI, you will need to use IE11 compatibility mode in the latest version of Edge, and that’s for both the Payment Services Website and for submitting payment files.

If you use ASM to log on to the Payment Services Website, you’ll need to use a different browser; the latest version of Edge, Chrome, Firefox, or Safari.

Browsers like Chrome do work up to a point with the existing Payment Services Website but the only browser currently supported is IE11. Depending on your smartcard signing solution, you will be able to log on to the new Payment Services Website via a wider range of browsers (Internet Explorer, Chrome, Firefox, Edge, and Safari) as these will fully support all new Payment Services Website functions, or by using the IE11 compatibility mode in the latest version of Edge.

The new Payment Services Website relies on JavaScript to function. To check this is enabled on your browser, please use the JavaScript test tool which you can access though the current Payment Services Website. You can find the JavaScript test tab on the left-hand side menu of the home page of the existing Payment Services Website.

Once clicked, the tool will check if your browser has JavaScript enabled and will present the results to you immediately. Please submit your test results using the ‘submit’ button so we can use the data to inform the Payment Services Website upgrade project. It is important you do not skip this step.

We suggest you run the tool immediately to check if JavaScript is enabled on your browser. We then recommend running the tool again closer to the new Payment Services Website go live date to check your browser is still enabled. Please also retest if you or your organisation make operating system changes to your computer.

This means your current browser is JavaScript enabled and you will be able to access the new Payment Services Website when it goes live. Don’t forget to submit your result using the submit button.

You will need to speak to your IT support to help you enable JavaScript on your browser.