Back to all news Back to all news

The New Payment System Operator begins Advisory Council recruitment

The New Payment System Operator (NPSO) today outlined the recruitment process for its independent End User Advisory Council (EUAC), which is designed to advise and challenge the board of the NPSO on behalf of everyone who uses payment systems for business or in their everyday lives.

Melanie Johnson, Chair of the NPSO, and Anna Bradley, NPSO Independent Director and Chair of the new End User Advisory Council hosted a breakfast briefing with a cross section of end user representatives to discuss the creation of the Council.

This briefing was an opportunity for potential members to understand how the NPSO Board will engage with the EUAC, the Council’s planned role and responsibilities and the timeline for formation, including publicly inviting applicants in January 2018.

End User Advisory Council
The purpose of the EUAC will be to advise the NPSO Board on end user matters and the public good in payments. It will build on the good work achieved by the Payments Forum’s wide engagement with the users of payments to help it identify and advise on future needs and how NPSO addresses them as well as helping to find answers to end user challenges.

Anna Bradley, NPSO Independent Director and Chair of the new EUAC, said:

“UK payment systems are among the most advanced in the world, recognised for the resilience and reliability and the value they provide to everyone. By setting up this Council we are ensuring that the work of NPSO is conducted with End Users in mind at all times.

“I was encouraged by the enthusiasm and dialogue with potential members this morning as we begin the recruitment process.”

Participant Council
In addition to the EUAC, the NPSO will also set up a second independent Council to represent all groups of participants of payment systems by advising, commenting and making recommendations to the board on matters which are non-competitive, collaborative, and of current and future significance to participants in relation to NPSO activities.

The NPSO is planning to host an event for stakeholders at the end of January 2018 to launch recruitment to the Participant Council. Invitations for this event will be sent out in the coming weeks.

The open recruitment for the End User Advisory Council is starting in January 2018 and is being supported by Saxton Bampfylde. Recruitment information is available from

For further information on NPSO and the Independent Councils please contact:


For further information please contact our Press Office on 020 3217 8309, or email