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Thomas Cook – Update

Thomas Cook – Direct Debit Refunds

Civil Aviation Authority advice on outstanding Direct Debit refunds (31 Oct 2019): “Consumers that were expecting a Direct Debit refund but have not yet received one should submit a claim online as we are unable to automatically refund the small number of direct debit payments remaining due to complexities in those bookings.” The CAA claims website.

It is important to be aware that the Direct Debit Guarantee only covers refunds in the event of an error in the collection of a Direct Debit. It does not cover insolvency of the company collecting Direct Debits.