Skip to content
Animated Pay.UK Logo Home Button
  • About Us
        • Strategy
        • Advisory councils and senior engagement groups
          • End User Advisory Council
          • Industry Advisory Council
        • Organisation
          • Pay.UK Board
          • Executive Team
          • Guarantors
            • Our Guarantors
            • Why become a Guarantor
            • Application Process
        • Corporate Information
        • Heritage
  • Our Work
        • Payment Systems
          • Access to Payment Systems
            • Direct Access
            • Indirect Access
            • Code of conduct for indirect access providers
            • Getting Started
            • Sort Code Information
              • Sort codes for use outside of UK
          • Bacs Payment System
            • Bacs Direct Participation
            • Bacs Participants
            • Bacs Payment System statistics
          • Faster Payment System
            • How Faster Payments work
            • Types of Faster Payment transactions
            • Transaction Limits
            • Faster Payment Participation
            • Faster Payment Participants
            • Faster Payment System ISO20022 standards library
            • Faster Payment System statistics
          • Image Clearing System
            • Image Clearing Participation
            • Image Clearing System contractual framework
            • Image Clearing Participants
            • Image Clearing System statistics
        • Payment Statistics
        • Switching Services
          • Current Account Switch Service
            • Current Account Switch Service eligibility criteria
            • Current Account Switch Service statistics
          • Payment Transfer Service
            • Payment Transfer Service eligibility criteria
          • Cash ISA Transfer Service
            • Cash ISA Transfer Service eligibility criteria
          • Bulk Payment Redirection Service
        • Standards Authority
          • Standards Overview
          • Standards Framework
            • Changing an Existing Standard
            • Developing a New Standard
          • Accessing Standards
          • Our Team
          • ISO 20022
          • Obtaining a Standard or Identifier Number
            • Issuer Identification Number
            • Registered Identification Number
        • Industry Services
          • Biller Update Service
            • FAQs
          • Extended Industry Sort Code Directory
          • Sort code checker
          • SEPA IBAN-Only Directory
            • SEPA IBAN-Only participants
          • Public Key Infrastructure (PKI) Trust Service
        • Third Party Assurance
          • Bacs Registered Facilities Management Provider
            • Sponsored Facilities Management Providers Directory
          • Bacs Approved Bureau Scheme
            • Bacs Approved Bureaux Directory
            • Bacs Approved Bureau Logo
          • Bacs Approved Software Service
            • Bacs Approved Software
            • Approved Software Logos
          • Bacs Training Accreditation Scheme
          • Cheque Printer Accreditation Scheme
            • Cheque and Credit Standards
            • Become an Accredited Cheque Printer
            • List of Laser Printers
          • Certified Bank Giro Credit Printers
            • Guidelines for Bank Giro Credits
            • Become Certified to Print Bank Giro Credits
          • Technical Aggregator, Solution Providers and Consultants
            • Faster Payment System fee structure – Technical Accreditation
        • Overlay Services
          • Confirmation of Payee
            • FAQs
            • Contact Us
          • Request to Pay
            • FAQs
        • Research and Insight
  • Fraud
        • Confirmation of Payee
        • Authorised Push Payment (APP) reimbursement policy
          • About APP reimbursement
          • How does this legislation affect your organisation?
          • A how-to guide to Registration
          • FPS Reimbursement Rules
          • Compliance Monitoring Process
          • Reimbursement Claims Management System (RCMS)
          • APP Reimbursement information hub
          • RCMS Customer List
        • Enhanced Data Exchange (EDEx)
  • News and Insight
        • Press Releases
        • Latest Updates
        • Insight
        • Consultations
        • Events
  • ESG
    • Environmental
    • Social
    • Governance
    • ESG reports
    • Diversity and inclusion targets
  • Careers
        • Life at Pay.UK
        • Benefits
        • Values and Behaviours
        • Early careers
        • Hybrid working
        • Diversity and Inclusion
  • Contact Us

Young Adults Struggle with Financial Confidence and Understanding as Older Generations Lead the Way

  • November 13, 2024
  • New research from Pay.UK highlights a stark generational divide in financial confidence, with only 25% of Gen Z feeling “very confident” managing their finances, compared to 47% of Baby Boomers.
  • Younger generations struggle with foundational knowledge, as only 26% of Gen Z can correctly calculate compound interest and 35% understand savings accounts, in contrast to 47% and 59% of Baby Boomers, respectively.
  • The majority (86%) of respondents support personal finance education in schools, underscoring widespread concern over younger generations’ preparedness for real-world financial management.

LONDON, 13 November 2024 – New research from Pay.UK, owner and operator of the Current Account Switch Service, reveals a stark generational divide in financial confidence and knowledge across the UK. Younger generations, particularly Gen Z, reveal lower levels of financial competence, with only 26% able to correctly calculate compound interest and just 35% understanding how savings accounts work. In contrast, 47% of Baby Boomers were able to correctly calculate compound interest, while 59% understood how a savings account worked.

The research, which surveyed over 4,000 UK adults, highlights that while 45% of Gen Z can identify a Direct Debit, only 37% correctly identified an ISA (Individual Savings Accounts) – despite 63% of Gen Z respondents stating they believe they are financially literate. This is significantly lower than Baby Boomers, 91% of whom correctly identified a Direct Debit, while 80% did the same for ISAs. This knowledge gap is underscored by the fact that 40% of Baby Boomers and 47% of the Silent Generation report feeling “very confident” managing their finances, compared to just 25% of Gen Z, 26% of Millennials, and 24% of Gen X.

The generational divide extends to awareness of current accounts as well. Only 63% of Gen Z could correctly identify a current account as “a type of bank account for everyday transactions with easy access to funds,” compared to 68% of Millennials, 87% of Gen X, 95% of Baby Boomers, and 96% of the Silent Generation. Moreover, 12% of Gen Z and 9% of Millennials incorrectly think a current account is a “long-term savings account,” compared to just 4% of Gen X, 2% of Baby Boomers, and 1% of the Silent Generation.

Education has played a defining role in shaping these generational differences. The majority of respondents said they did not learn about key financial terms at school: only 11% of overall respondents reported learning about pensions, while 15% learned about income tax, 16% learned about paying bills, and 16% learned about savings and investments. An overwhelming 86% agree that personal finance education should be formally taught in schools as part of the national curriculum. This demand for structured financial education reflects a growing concern that younger generations are unprepared for real-world financial management. This report also reveals that 19% of Genz and 23% of Millennials are currently using Buy Now, Pay Later (BNPL) schemes, reflecting not only evolving spending habits but also a need for guidance on budgeting and debt management; these figures are compared to only 8% of Baby Boomers who use BNPL.

Financial stress is another common thread among younger adults, with 26% of Gen Z, Millennials, and Gen X reporting feeling anxious about managing their finances, compared to 16% of Baby Boomers and 7% of The Silent Generation.

John Dentry, Product Owner at Pay.UK, commented: “Many banking providers now offer resources like workshops, online tools, and financial literacy programs to support their customers in building financial skills, an essential step toward managing money more confidently and avoiding financial pitfalls. Whether it’s choosing the right current account or learning how to manage your finances effectively, the right support can make a real difference in financial resilience.

The Current Account Switch Service makes it quick, easy, and free to switch to a provider that best serves your needs, giving you the confidence to take control of your finances”.

Share

Press Releases

Read all of the latest Pay.UK Press Releases.

Consultations

Read all of the latest Pay.UK Consultations.

Insight

Read all of the latest Pay.UK Insights.

Related News

1 in 5 new parents say having a child made them rethink their bank, with a third feeling the pinch

Learn more

Pay.UK and Vocalink extend contracts securing continuity for UK payments systems

Learn more

The Current Account Switch Service records surge in SME switches

Learn more

The Current Account Switch Service unveils the UK’s Regional Switching Rankings for Q3 2025

Learn more

Current Account Switch Service surpasses 12 million switches

Learn more

The Current Account Switch Service unveils the UK’s Regional Switching Rankings

Learn more
Animated Pay.UK Logo Home Button
  • Terms and Conditions
  • Privacy and cookies notice
  • Modern Slavery
    • 2025 Statement
    • 2024 Statement
    • 2023 Statement
    • 2022 Statement
  • Terms and Conditions
  • Privacy and cookies notice
  • Modern Slavery
    • 2025 Statement
    • 2024 Statement
    • 2023 Statement
    • 2022 Statement
Linkedin

Pay.UK Limited is a company limited by guarantee, incorporated in England. Company Number 10872449.
Pay.UK Limited's registered office is The White Chapel Building, 10 Whitechapel High Street, E1 8QS.

Copyright ©Pay.UK 2026