23 November 2020 Pay.UK Covid-19 preparedness

Pay.UK is monitoring the Covid-19 (Coronavirus) outbreak closely to ensure that we are taking the necessary steps to protect our colleagues and maintain services to our Participants and end users. We have comprehensive business continuity plans in place to protect the critical national infrastructure – this will ensure seamless operation for our end users. We have thoroughly tested these plans and are working closely with our infrastructure supplier to take proportionate steps to ensure our continued capability to deliver critical services. We are confident that we are in a position to quickly protect and maintain the core payments services under extreme circumstances. We do not expect any change in service.

We are Pay.UK

Pay.UK is the UK’s leading retail payments authority. Our aim is to enable a vibrant economy by delivering best in class payment infrastructure and standards for the benefit of consumers and businesses everywhere.

What We Do

The Leading Retail Payments Authority

From Bacs to Faster Payments and cheques – we put the needs of consumers and businesses at the heart of everything we do, to support a thriving and growing UK economy.

Together, as one operator for all UK retail payments, we make sure that every retail payment sent or transferred in the UK is done safely and securely.

Our Vision

Our core purpose is to enable a vibrant UK economy, driving involvement and collaboration in payments. By delivering best in class infrastructure, standards and rules for the benefit of people everywhere, we will maintain the UK’s position for world leading payment operations.

Learn more about Pay.UK

Find out more about who we are and our responsibilities for payment operations.

Who We Are

24th November 2020

Three times as many SMEs are satisfied than dissatisfied with COVID-19 support from their bank or building society

16th November 2020

Paul Horlock, Chief Executive Officer steps down

9th November 2020