Contact us

Our FAQs cover a range of topics relating to the service.

Have you still got questions about Confirmation of Payee?
If you are an end user and have questions about Confirmation of Payee, please contact your bank, building society or payment service provider in the first instance.

If you are an organisation and are interested in joining Confirmation of Payee as a participant, please be aware that to be eligible, your organisation must:

  • be an account holding PSP (i.e. reachable by a sort code and account number)
  • be regulated by the FCA or NCA in the Crown Dependencies.

Organisations intending to apply to join the Confirmation of Payee service should be aware that the release of documentation related to Confirmation of Payee is subject to a signed Non-Disclosure Agreement with Pay.UK. The Confirmation of Payee API Standard is available here and is not subject to a NDA.

You may express your interest in applying by completing the contact form below. When submitting your details, please include your FCA/NCA registration number or specify in the box below your reason for contacting Pay.UK.

The information you provide will be used in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018.

See our privacy notice for more information on how we use your personal data.

    (Required fields*)

    Type of organisation