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Our FAQs cover a range of topics relating to the service.

Have you still got questions about Confirmation of Payee?

If you are a bank or building society customer and have questions about Confirmation of Payee, please contact your provider in the first instance

If you are an organisation interested in offering Confirmation of Payee, please be aware that to be eligible, your organisation must:

be an account holding Payment Service Provider (PSP), i.e. reachable by a sort code and account number.

be regulated by the Financial Conduct Authority (FCA) or National Competent Authority (NCA) in the Crown Dependencies.

The Payment Systems Regulator issued Specific Direction 17 in October 2022 requiring directed PSPs to provide Confirmation of Payee. You can find out more about Specific Direction 17 here

You may express your interest in applying to join Confirmation of Payee by completing the contact form below.

The information you provide will be used in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018.

See our privacy notice for more information on how we use your personal data.

    *indicates required fields

    1. Details of person submitting this request

    2. Organisational details

    Organisation registered address*


    Company registration number*

    Type of organisation

    If you are a technology solution provider, you do not have to be regulated to provide solutions to account holding PSPs. However, you will also need to sign our standard NDA before we can release any documentation, other than the Confirmation of Payee API Standard which can be accessed here.

    If you ticked ‘other’ Please indicate your company type/sector:

    If you are an account-holding PSP, please provide your FCA/NCA registration number:

    3. Details of your enquiry
    Please give a brief summary of your enquiry:

    Pay.UK news: We will let you know when press releases become available, tell you about Pay.UK’s thought leadership, research and our reports and other news around Pay.UK that we think may be of interest to you. YesNo

    Pay.UK events: We will tell you by email about our upcoming webinars and other Pay.UK events. YesNo

    NPA news: Sign-up here to receive regular newsletters, invites to webinars, events and any other insight materials as they become available. YesNo

    We would like to tell keep you updated by email about Pay.UK news and activities. You can unsubscribe from these emails at any time by clicking the unsubscribe link in the bottom of the emails that you receive from us. Please see our privacy notice for more information how we use your personal data.

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