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FAQs

Common Confirmation of Payee questions answered

Confirmation of Payee is an account name checking service designed to help reduce misdirected payments, and provides greater assurance that payments are being sent and collected from the intended account holder for UK domestic payments.

When setting up a new payment, a payment services provider (PSP) will be able to check the name, sort code, account number. Additionally, if applicable, secondary reference data such as a building society roll number, and type of account of the person or organisation that their customer is asking to pay, against the details held on the account, can also be checked.

There are four possible outcomes:

Yes – If the customer has used the correct account name, they will receive confirmation that the details match, and can proceed with the payment.

Close match – If the customer had used a similar name to the account holder, they will be provided with the actual name of the account holder to check. They can update the details and try again, or contact the intended recipient to check the details.

No, the name is wrong – If they have entered the wrong name for the account holder they will be told that the details do not match and advised to contact the person or organisation they are trying to pay.

Unavailable – This occurs when it is not possible to check the name, for example as a result of timeout, customer opt-out or if the account doesn’t exist.

  • To pay a personal account, the PSP’s customer will need the exact name registered to the account when making a payment, as well as the sort code and account number.
  • If it is a joint account, a PSP’s customer will only need to provide one of the names registered to the account, however they may choose to provide both names. The order that a name appears on a joint account will not affect the matching response.
  • To pay a business account, the PSP’s customer will need the registered business name or a trading name register to the account.

As the Payment Systems Operator (PSO), Pay.UK has created the rules and standards for the Confirmation of Payee overlay service, and owns the product, including the ongoing service developments, innovations and industry communications.

Confirmation of Payee will help UK banks, building societies and other PSPs to reduce certain types of fraud and misdirected payments. In particular, it addresses certain types of authorised push payment (APP) fraud by providing a platform for PSPs to provide effective warnings to payers about the risks associated with progressing with a payment to an account where the name does not match.

Confirmation of Payee will give PSP’s customers greater assurance that their payments are being routed to the intended recipient and therefore are not being accidentally or deliberately misdirected.

CoP is now considered a hygiene factor within the payments industry and end users now expect to see a CoP check prior to making payments.

While Confirmation of Payee will provide an extra level of reassurance to PSP’s customers, it does not automatically guarantee that a fraudulent payment will be detected and that the customer, if they fall victim to fraud, will be reimbursed.

Currently, more than 140 banks, building societies and PSPs offer the Confirmation of Payee service to their customers.

If an organisation is not offering CoP, the requester of the CoP check will receive an ‘unable to be checked’ message.

To join the Confirmation of Payee service, organisations must be FCA or NCA regulated and authorised to perform payment service activities:

  • The organisation must be an account holding PSP that has customers (personal or business) reachable by a sort code and account number
  • Organisations that do not own their own sort code, but offer accounts addressable by Secondary Reference Data (SRD), are also eligible.

An organisation can join Confirmation of Payee either directly or through an Aggregator.

Direct model

  • To join the Confirmation of Payee service, organisations must be FCA or NCA regulated and authorised to perform payment service activities
  • The organisation must be an account holding PSP that has customers (personal or business) reachable by a sort code and account number
  • Organisations that do not own their own sort code, but offer accounts addressable by Secondary Reference Data (SRD).

If an organisation meets these requirements, they can either build their CoP solution in-house, or through a third-party CoP solution provider meeting Pay.UK’s requirements.

Aggregator model

Details of how to onboard via our new Aggregator model are now available. For further information on either onboarding method, to be shared, please contact us at CBDO@wearepay.uk.

If you are interested in participating in Confirmation of Payee, contact us for more information.

Confirmation of Payee is a payments agnostic overlay service for domestic UK-based payments and can be offered to CHAPS, Faster Payments and Bacs payments (debit and credit).

Payer Name Verification (PNV) is an optional service which allows organisations to perform account name checking before setting up or amending Bacs Direct Debit payments.

Confirmation of Payee checks new payees that are set up and the amending of details for existing payments. Payments to existing recipients and standing orders may not be checked using Confirmation of Payee although individual PSPs may check the details of existing recipients with Confirmation of Payee.

Confirmation of Payee is not a silver bullet to eradicate fraud but it is one of a range of measures being implemented by the industry to combat fraud. If you want more information about how the industry is helping end-users stay safe from fraud visit here: https://www.takefive-stopfraud.org.uk/.

For most accounts, all the information needed to complete a Confirmation of Payee check is a sort code, account number, and payee name. However, some accounts require a reference to be entered for the payment to be applied to the final account, for example, a 16-digit credit card number when paying a credit card bill, or a roll number for some building society accounts. This is called Secondary Reference Data (SRD).

For these accounts, when a PSP’s customer enters a sort code and account number for an applicable account, the Confirmation of Payee check will use the reference to ensure the account name is correct. If the details entered into the reference box are invalid or not recognised by the receiving payee Bank, the PSP’s customer will be informed and requested to check the details.

PSP’s customers attempting to pay these accounts will continue to see an error message regardless of if the correct SRD was entered.

Yes, it is possible to use a TSP as your third-party supplier.

In this case, the PSP would be a Direct Participant and would be contracted with Pay.UK and would have to go through all the necessary onboarding steps, including the testing, which can be supported by the TSP.

A TSP, means “Technical service provider”. In the current Directory, TSPs act only as a third-party supplier to Direct Participants. They have no contractual relationship with Pay.UK. This model will continue with the new directory. There will be an additional model that is also available to TSPs, that is a PSP Aggregator. In this case, the TSP will contract Pay.UK directly and become a participant in the CoP ecosystem. Eligible, account holding PSPs can then contract with a PSP Aggregator to become a client of theirs, and an Indirect Participant of CoP.

An Aggregator, however, does have a contractual relationship with Pay.UK and directly participates in the CoP service providing CoP solutions to multiple PSPs. These PSPs contract with the Aggregator and have an indirect relationship with Pay.UK.

If your question has not been answered, please contact us.

Confirmation of Payee
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