Strategy
Our role:
Our role centres on three functions:
- Designing and operating our systems to be sustainable, efficient, and resilient to control systemic risk
- Ensuring fair and equitable access, now and in the future
- Driving enhancements to our services to deliver optimal outcomes for end users and the ecosystem as a whole.
Our purpose
To power payments, champion innovation and give the UK choice in how it pays.
Our values
Curiosity
Constructive challenge
Respect
Inclusion
Transparency
Our vision
To be the smartest way to move money, now and in the future.
Strategic goals:
Strengthening safety and security
Driving enduring resilience
Enhancing access and innovation
Increasing customer satisfaction
Delivering value
Inspiring our colleagues
Strategic goals:
Strengthening safety and security
Driving enduring resilience
Enhancing access and innovation
Increasing customer satisfaction
Delivering value
Inspiring our colleagues
Focus areas for 2025:
National Payments Vision engagement
National Payments Vision engagement
We actively engage with the Government, our regulators, and other stakeholders in our capacity as the UK’s payment systems operator (PSO).
Next generation
Next generation
We deliver end-user focused innovation by enhancing our infrastructure and propositions to ensure that we can quickly adapt to changes in the ecosystem.
Risk, assurance and operational delivery
Risk, assurance and operational delivery
We ensure that our digital payments networks are secure, safe and simple for the UK’s banks and building societies, payment providers and their customers.
Fraud
Fraud
Our central role provides us with a unique ability to facilitate the detection, prevention and reimbursement of financial fraud.
People and culture
People and culture
We create a positive and inclusive business environment where all can thrive, including our colleagues, customers, end users, supply chain and the planet.