Pay.UK Swoosh

Strategy

Our role:

Our role centres on three functions:​

  • Designing and operating our systems to be sustainable, efficient, and resilient to control systemic risk​
  • Ensuring fair and equitable access, now and in the future​
  • Driving enhancements to our services to deliver optimal outcomes for end users and the ecosystem as a whole.

Our purpose

To power payments, champion innovation and give the UK choice in how it pays.

Our values

Curiosity

Constructive challenge​

Respect​

Inclusion

Transparency​

Our vision

To be the smartest way to move money, now and in the future.​

Strategic goals:​

Strengthening ​safety and security​

Driving enduring resilience​

Enhancing access and innovation​

Increasing customer satisfaction​

Delivering value​

Inspiring our colleagues​

Strategic goals:​

Strengthening ​safety and security​

Driving enduring resilience​

Enhancing access and innovation​

Increasing customer satisfaction​

Delivering value​

Inspiring our colleagues​

Focus areas for 2025:​

National Payments Vision engagement​

National Payments Vision engagement​

We actively engage with the Government, our regulators, and other stakeholders in our capacity as the UK’s payment systems operator (PSO). ​ ​

Next generation

Next generation ​

We deliver end-user focused innovation by enhancing our infrastructure and propositions to ensure that we can quickly adapt to changes in the ecosystem.​ ​

Risk, assurance and operational delivery ​

Risk, assurance and operational delivery

We ensure that our digital payments networks are secure, safe and simple for the UK’s banks and building societies, payment providers and their customers.​​ ​

Fraud​

Fraud

Our central role provides us with a unique ability to facilitate the detection, prevention and reimbursement of financial fraud.​ ​

People and culture​

People and culture​

We create a positive and inclusive business environment where all can thrive, including our colleagues, customers, end users, supply chain and the planet. ​ ​ ​ ​ ​
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