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Our social progress and commitments

As the operator of the UK’s interbank retail payment systems, we are very aware of our social impact, not only in our operation but across the ecosystem and society.

We have made progress since our organisation was established in 2019, and remain committed to the ongoing development of policies and strategies that support us being a diverse, inclusive, and responsible employer, making a positive social impact.

As an organisation of fewer than 400 employees, our own reach is relatively small; however, our position in the ecosystem allows us to be ambitious in our social aims.

Pay.UK is committed to having a positive social impact through our employment practices, commitment to greater diversity and inclusion, and our targeted community and charity outreach activities.

We are also committed to enhancing our reporting beyond compliance, including the voluntary adoption of industry standards and codes.

Pay.UK progress to date:

  • We publish our modern slavery statement on an annual basis, approved by our board and Executive
  • We have a Health and Safety (H&S) programme and policy, underpinned by training assessments and a colleague-led operational H&S Committee
  • Pay.UK is a Living Wage Employer and encourages our suppliers to support living wages
  • We focus on colleague wellbeing as part of our Employee Value Proposition (EVP), which includes extensive medical benefits, fitness subsidy, an Employee Assistance Programme and our wellbeing hub.We have a network of mental health first aiders
  • We have several support groups for colleagues, including for menopause, new and expecting parents, and neurodiversity.

Pay.UK future ambitions:

  • We will enhance our reporting on human rights, including risk identification and impact assessment
  • We will report on performance indicators which measure the effectiveness of our antislavery and human trafficking requirements
  • We will enhance our public reporting of H&S data, in particular, accident data.

Pay.UK progress to date: 

  • We have delivered our Inclusion Strategy (2022-2024) which included signing the Race at Work Charter and Disability Charter
  • We continue to promote diversity data collection, maintaining over 50% completion by colleagues
  • We have an established Inclusion Committee with diverse and balanced representation and support colleague-led inclusion projects and initiatives across Pay.UK
  • We produce a Gender Pay Gap report on an annual basis and report on how we have progressed and are addressing the gap
  • We have carried out inclusion training across our organisation including Active Bystander and In My Shoes.

 

Pay.UK future ambitions:

  • We will continue to develop targets on diversity and inclusion, in line with the the Financial Conduct Authority’s (FCA) targets
  • We will continue our diversity data collection with the aim to reach 66% by 2025
  • We will implement a Sustainable Supplier Code, which articulates our social expectations from our supply chain
  • We will implement processes to ensure that our products and services consider inclusion, accessibility and usability.

Pay.UK progress to date:

  • We have achieved a silver accreditation under the CSR-A scheme and won bronze at the CSR Excellence awards.
  • We report on our corporate social responsibility and philanthropic activities in our Annual Report and Social Impact Report.
  • We have supported local charities since we were established in 2019, including Whitechapel Mission and First Love foundation, in Tower Hamlets
  • We signed a three-year charity partnership with Age UK East London to support our philanthropic impact
  • We have a colleague-led Social Committee.

 

Pay.UK future ambitions:

  • We aim to achieve a CSR-A gold accreditation by 2026
  • We will continue to identify opportunities to work with local communities and suppliers
  • We will continue to support communities through our charity partnership and philanthropic activities
  • We are aiming to become a signatory to the UK Fair Payment Code ensuring fairer payment terms for small suppliers.

Social

  • Voluntarily alignment to the FCA diversity targets and reporting requirements
  • Enhanced human rights reporting
  • Enhanced diversity reporting
  • Enhanced public H&S reporting
  • Develop and implement a Sustainable Supplier Code for our suppliers
  • Sign up to the UK Fair Payment Code
  • Become an accredited Living Wage Employer
  • CSR-A gold accreditation by 2026.