Your questions answered
To help you better understand the Biller Update Service, we have developed some frequently asked questions.
The Biller Update Service is a service designed to deliver a managed and consistent process for capturing, validating and disseminating biller information to payment service providers and organisations that are participants of the payment schemes.
The service provides a central and coordinated process for managing changes to biller information and a central process to validate the information with the submitting payment service provider before publication.
- Updates will have been validated with the submitting organisation before being published
- Information provided to users will be consistent
- Users can update their own biller lists to improve the quality and accuracy of the information they provide to customers.
Any participants of one of the payment schemes may use the service.
Only payment service providers with a commercial relationship with a biller can submit a change via the service.
Will the service correct existing biller information on payment service providers customer biller lists?
No, the service will only be used to make changes to information with effect from its launch on 28 June 2013.
No, not all payment service providers and their billers will provide updates via the service. For example, some billers may not receive enough payments via telephone or internet channels to warrant providing the information to customers.