Advisory councils and senior engagement groups
As we work to deliver further benefits for our users through our products and services by effectively adapting to an evolving payments landscape, we continue to invest in industry insight to help us make decisions, set objectives, and inform our current and future work. To this end, we engage in frequent, open dialogue with a variety of stakeholders and end users at both strategic and operational levels.
Comprising board advisory councils, committees, working groups and forums, these meetings provide the wider payments community with the opportunity to be part of, inform, and challenge us on the work we do.
Active engagement with our stakeholders via a broad range of communication channels, using a collaborative approach, provides us with invaluable insight that informs our decision making.
End User Advisory Council
The End User Advisory Council (EUAC) meets quarterly to provide informed advice to Pay.UK on current and potential strategic deliverables. The advice is provided from the perspective of end users, including those with specific needs, and those in circumstances that make them vulnerable. Membership is based on independent and individual representation of end user interests and includes private and not for profit users, SMEs, large corporates and the Government Banking Service (GBS).
Industry Advisory Council
The Industry Advisory Council (IAC) is held quarterly. Membership includes organisations with whom we have commercial relationships, as well as partners and suppliers, and looks at the medium and long-term evolution of the wider payments ecosystem (beyond Pay.UK’s direct customers).
Industry Delivery Body
The Industry Delivery Body (IDB) is a senior-level group of 12 industry representatives and three Pay.UK executives. Established to support the desired outcomes of the National Payments Vision, the IDB provides a forum for industry collaboration to support and oversee the delivery of change to the UK interbank payments infrastructure. The IDB reports into the Pay.UK Board, to which it has the authority to escalate matters and provide recommendations, and considers topics that include scope, solution, procurement, commercial viability, and implementation.
Customer Engagement Forum
The Customer Engagement Forum (CEF) continues to receive regular updates regarding operational matters such as finance, risk, technology, payments and business development. Meetings are held quarterly and membership includes direct customers of Bacs, Faster Payments and the Image Clearing System. The Customer Engagement Forum provides direct customers with the opportunity to provide feedback at a senior level.
Strategic Participant Group
The Strategic Participant Group (SPG) enables stakeholders to share expertise, support and challenge within the process of advising Pay.UK on its key strategic deliverables. The group is co-chaired by a Pay.UK executive, in conjunction with an industry representative co-chair. SPG’s initial remit was to consider the New Payments Architecture programme, this has now evolved to incorporate all areas of strategic change, including the fraud programme and our strategic deliverables in response to the National Payments Vision.