Environmental, Social, and Governance (ESG)

We have a vision to be the smartest way to move money, now and in future. This future also depends on Pay.UK operating as a responsible, ethical, and sustainable business and as such we will hold ourselves to the highest standards and report transparently against our Environmental, Social, and Governance (ESG) performance.

Our Responsible Business Strategy 2020 – 2025 presents an open and transparent assessment of our current position as well as our commitments and ambitions for the future. We look forward to working with our colleagues, customers, suppliers and partners as we all contribute together to the UK’s journey to net zero.

Environmental, Social, Governance (ESG)

Defining our ambitions and commitments


Achieving net zero

We are committed to achieving net zero for our own operations and reducing our environmental impact by 2040 or sooner. We have an expectation that supply chain partners will have the same ambition.


Making a positive impact

We are committed to having a positive social impact through our employment practices, dedication to greater diversity and inclusion, and targeted community and charity outreach activities.


Holding ourselves to high standards

We are committed to achieving the highest standards of corporate governance, going beyond regulatory compliance and voluntarily adopting enhanced reporting standards.

Pay.UK and next generation infrastructure

Over the coming years our Responsible Business Strategy will evolve as Pay.UK adapts to the changing operational environment, new technologies, and regulatory, social, economic and political developments. 

Our New Payments Architecture (NPA) programme will have a significant impact on our environmental, social and corporate governance (ESG) reporting, and we recognise the need to re-baseline our environmental position during key programme phases. Although our performance and progress may fluctuate, our overall ambition to improve our environmental performance, increase our positive social impacts, and maintain the highest standard of governance, will endure. 

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