Executive Management Team

The Pay.UK Executive Team

Meet the Pay.UK Executive Team – who oversee the safe and secure running of the UK’s payments infrastructure on a daily basis.

Our Executive Management Team consists of:

Prior to his appointment at Pay.UK, Paul joined Nationwide Building Society in 2010 with accountability for a full range of end-to-end payments services provided to the Society’s 15 million members. He has driven changes such as contactless cards, Paym, Apple Pay, Android Pay and Samsung Pay to deliver market-leading services in the evolving digital marketplace. Paul also led the set-up of the Open Banking Implementation Entity and chaired the ‘Design Hub’ at the Payments Strategy Forum. Previously, Paul spent nine years with Barclays as Head of Global Payments Processing.

Having worked at the Bank of England since 2006, covering a variety of operational and payments leadership roles, Matthew was most recently COO for the Monetary Policy area. During his time at the Bank, Matthew was also Head of Customer Banking Division with responsibility for banking, securities and gold custody services provided to the UK Government and other central banks. Matthew has also performed senior management roles, running the RTGS payment system and banknote distribution. Prior to working at the Bank, Matthew was a business manager for UBS Investment Bank and a consultant with Accenture.

Helen previously worked at Network Rail, where she was Director, Risk and Internal Audit. Prior to that she was Head of Group Risk, where she led on the design and implementation of their Enterprise Risk Management and Business Continuity Management frameworks. Helen has over 25 years’ experience in both risk and assurance roles encompassing information assurance and information security, and implementation of ISO 27001 and ISO 22301. Helen is also a board member of the Institute of Risk Management.

Tim is an accomplished, results-focused executive with a background of more than 25 years’ experience in blue-chip financial services. Most recently Tim was general manager of the Cheque and Credit Clearing Company, which included the rollout of the Image Clearing System. Before that he was the Chief Operating Officer of CHAPS Co, the UK high-value payment system that processes c.£330bn per day, where he managed the organisation’s transition to the Bank of England, subsequently leading CHAPS there and operating closely with their Financial Market Infrastructure Directorate, as well as with the Bank’s Real-Time Gross Settlement System.

Tim has led specialist units through to large global teams of c.5,000 people, scaling up many enterprise services – including technology, transformation, change, risk, assurance and operations, in addition to significant commercial and business management C-level roles including as CIO, COO and CRO – in a number of organisations including the Lloyds Banking Group and Deutsche Bank.

Maha’s career in payments has spanned multiple geographies since 1995, covering various markets in retail banking as well as wholesale and institutional cash management. Her payments knowledge includes acquiring, issuing, payables and receivables, liquidity management and working capital solutions. Maha has a keen interest in observing and participating in the many exciting changes that are unfolding in the payments environment. Prior to joining Pay.UK, Maha was the Head of the Payments Supervision Department at the Financial Conduct Authority (FCA, setting up the department and the FCA supervisory strategy for the UK Payments Sector. Maha is passionate about leading and motivating teams to high performance by creating a culture of positive challenge and continuous improvement.  The heart of her approach is to be a champion of diversity in all its forms, with a focus on inclusion and a drive to contribute to meaningful change.

Kate has worked in financial services for over 20 years. Through a number of diverse roles in marketing, product development, technology and payments, the common thread for Kate is the delivery of great customer journeys and solutions. Kate has a strong focus on innovation, driven by consumer demand and global market movements. Kate actively works with fintech companies and this has given her further insight into the types of problems that customers experience and how to go about providing relevant and meaningful solutions. Kate now leads the Standards & Strategy team at Pay.UK with the purpose of driving innovation in the payments ecosystem and enabling a vibrant UK economy.

Phil qualified as a Chartered Accountant with KPMG and went on to spend 15 years at Barclays and Lloyds Banking Group where he held a number of senior leadership positions in Internal Audit covering commercial banking, investment banking, risk and treasury. He has broad international experience, having been accountable for audit activity across EMEA, US and Asia during his career, where he has built and developed audit teams of varying sizes.

David has worked in payments for more than 20 years. Since 2004 he has specialised in interbank payments regulation and policy through roles at Bacs Payments Schemes Ltd, VocaLink and the Payment Systems Regulator. David has worked on a range of collaborative payments industry projects including: NewBacs; Faster Payments; the Current Account Switch Service; PayM and the Payments Strategy Forum.

Mike Owen is a partner at Berkeley Partnership with over twenty years of management consultancy experience across a breadth of disciplines and industries. Mike first became involved with Pay.UK leading the external NPA Programme review before taking on the role of NPA Director to lead the resulting programme reset and on-going programme activities. His previous assignments range from business and IT strategy consulting, programme mobilisation and the delivery of large-scale business transformation projects. The majority of Mike’s experience is in financial services, where he has worked with financial institutions, regulators and central infrastructure providers. Prior to his work at Pay.UK, Mike was Programme Director of the Bank Of England’s RTGS Renewal programme where he led the phase to move from the vision to a delivery focused programme.

Sherree is an experienced Human Resources professional and a Fellow of the Chartered Institute of Personnel and Development (FCIPD), as well as an active member of the Institute of Leadership and Management (ILM) and Association for Coaching (MAC). With a career spanning over 20 years she has worked for organisations including BASF, PricewaterhouseCoopers and Barclays and has significant UK and international experience. She is an experienced HR Director, specialising in organisational development, and brings a strong focus and passion for talent development to Pay.UK. Sherree also has a strong interest in education and lifelong learning and is a Board member at Keele University.

Toby Sheldon’s career has been rich in terms of supporting businesses, both national and global, to make fundamental changes, including technology, strategy and overall organisational change. He has had successes across different communications projects supporting change management for clients like GSK, Smiths Group, Warner Music and MacMillan Publishing. Alongside his corporate work, Toby has also been responsible for major government projects including the G7 Financial Ministers Conference for HM Treasury and the British Business Embassy for No. 10, which drove over a billion pounds of investment over the course of the London Olympics. Toby’s expertise lies in mobilising both internal and external stakeholder groups around business strategy.

James is responsible for Standards and Architecture and has led the establishment of the Standards Authority at Pay.UK. James is a thought leader on standards and is involved with various forums in the UK and internationally to advance how standardisation meets the evolving needs of industry and end users. He has also worked with the G20 regulators to lead the development of ISO standards for the benefit of both the private and public sector, notably the ISO 17442 Legal Entity Identifier. He was extensively involved in PSD2 and co-chaired the European API Evaluation Group with the support of the European Commission and European Banking Authority. Prior to working in financial services James worked in the consumer goods industry developing e-commerce standards for cross-border trade and international supply chains.